This Cookie Policy explains how SURA PTY LTD ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website sura-pty.it.com (the "Service"). This policy describes what cookies are, how we use them, the types of cookies we use, the choices you have regarding cookies, and how you can contact us about our cookie practices.
By continuing to use our website, you consent to our use of cookies in accordance with this Cookie Policy. This policy should be read in conjunction with our Privacy Policy, which provides additional information about how we collect, use, and protect your personal information.
2. What are cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They contain information that is transferred to your device's hard drive and enable websites to remember information about your visit, such as your preferred language and other settings.
How cookies work When you visit our website, our server sends a cookie to your browser, which stores it on your device. When you visit our website again, your browser sends the cookie back to our server, allowing us to recognize your device and remember your preferences.
Types of cookies by duration
Session cookies: These are temporary cookies that are deleted when you close your browser. They help us manage your session during your visit to our website.
Persistent cookies: These cookies remain on your device for a set period or until you delete them. They help us remember your preferences for future visits.
Types of cookies by origin
First-party cookies: These are set directly by our website and can only be read by our website.
Third-party cookies: These are set by external services that we use on our website, such as analytics or advertising providers.
3. Why we use cookies
As a financial service provider, we use cookies for several important purposes to ensure the security, functionality, and optimization of our services:
Essential website functionality: To enable core functions such as secure login sessions, form submissions, and retaining your preferences during your visit.
Enhanced security: To protect against fraud and unauthorized access, and to ensure the security of financial transactions and sensitive data.
Performance improvement: To analyze how visitors use our website and identify areas where loading times and user experience can be improved.
Personalization: To store your language preferences and location settings, and to tailor our content to your interests.
Analytics and statistics: To understand visitor behavior and popular content, and to measure the effectiveness of our financial services.
Marketing and communication: To provide relevant information about our market solutions and measure the effectiveness of our marketing campaigns.
4. Types of cookies we use
Below is a detailed breakdown of the cookies we use on our website, categorized by type and purpose:
4.1 Strictly necessary cookies
These cookies are essential for the proper functioning of the website and cannot be switched off in our systems. They are usually only set in response to actions you take that amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms.
Secure authentication for accessing financial services
Authentication
30 minutes
4.2 Performance/analytics cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us learn which pages are the most and least popular and see how visitors move around the site.
Cookie Name
Provider
Purpose
Type
Duration
_ga
Google Analytics
Distinguishes individual users and sessions
Analytics
2 years
_gid
Google Analytics
Distinguishes users for a 24-hour period
Analytics
24 hours
_gat_UA-*
Google Analytics
Throttles request rate to Analytics
Analytics
1 minute
gac*
Google Analytics
Campaign tracking and attribution
Analytics
90 days
4.3 Functionality cookies
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
Stores form data to prevent loss during completion
Functional
30 days
4.4 Targeting/marketing cookies
These cookies may be set through our website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant financial service advertisements on other websites.
We use several third-party services that set cookies on our website. These services help us provide better functionality, analyze website usage, and deliver relevant marketing messages. Below are the main third-party cookie providers we work with:
Google Analytics We use Google Analytics to understand how visitors interact with our website. This helps us improve our financial services and website performance.
Facebook Pixel We use Facebook Pixel to measure the effectiveness of our advertising campaigns and to show relevant ads to users who have visited our website.
Other third-party services We may also use other third-party services such as customer support platforms, content delivery networks, and security services. Each of these services may set its own cookies in accordance with their respective privacy policies.
6. Cookie duration
The length of time cookies remain on your device depends on their type and purpose. Here is a breakdown of the cookie lifetimes used on our website:
Duration Category
Timeframe
Purpose
Examples
Session cookies
Until browser is closed
Maintain session state during visit
PHPSESSID, chat_session
Short-term
1 minute – 24 hours
Immediate functionality and rate limiting
_gat_UA-*, _gid, csrf_token
Medium-term
7 days – 6 months
User preferences and campaign tracking
language, _fbp, utm_campaign
Long-term
1 year – 2 years
Analytics and consent preferences
_ga, cookieConsent
7. How to manage cookies
You have several options for managing cookies on our website. You can control cookies through your browser settings, our cookie consent tool, or by using opt-out links provided by third-party services.
7.1 Browser settings
Most web browsers allow you to control cookies through their settings. Here are step-by-step instructions for the most common browsers:
Google Chrome
Open Chrome and click the three-dot menu in the top right corner
Select "Settings" from the dropdown menu
Click "Privacy and security" in the left sidebar
Select "Cookies and other site data"
Choose your preferred cookie settings: "Allow all cookies," "Block third-party cookies," or "Block all cookies"
To view and delete existing cookies, click "See all cookies and site data"
Mozilla Firefox
Open Firefox and click the menu button in the top right corner (three horizontal lines)
Select "Settings" (or "Preferences" on Mac)
Click "Privacy & Security" in the left panel
Under "Cookies and Site Data," choose your preferred settings
To manage individual cookies, click "Manage Data…"
You can search for specific websites and remove their cookies
Safari (Mac)
Open Safari and click "Safari" in the menu bar
Select "Settings" from the dropdown menu
Click the "Privacy" tab
Choose your cookie preference: "Always allow," "Allow from current website only," "Allow from websites I visit," or "Always block"
To view stored cookies, click "Manage Website Data…"
You can remove individual sites or all data
Microsoft Edge
Open Edge and click the three-dot menu in the top right corner
Select "Settings" from the menu
Click "Cookies and site permissions" in the left sidebar
Select "Cookies and stored data"
Choose your preferred settings: "Allow all cookies," "Block only third-party cookies," or "Block all cookies"
To manage individual cookies, click "See all cookies and site data"
7.2 Third-party opt-out links
You can also opt out of cookies from specific third parties using the following links:
When you first visit our website, you will see a cookie consent banner that allows you to:
Accept all cookies
Reject non-essential cookies
Customize your cookie settings
You can change your cookie settings at any time by clicking the "Cookie Settings" link in the footer of our website.
8. Consequences of disabling cookies
Important note Disabling cookies may significantly impact your experience on our website and your ability to access certain financial services.
If you choose to block or delete cookies, the following limitations may occur:
Essential functionality loss
Inability to maintain secure login sessions
Loss of language and regional preferences
Repeated security checks
Form data may not be saved during completion
Application progress may be lost
Reduced user experience
The website may load slower due to lack of performance optimization
Content may not be tailored to your interests
You may see less relevant financial product recommendations
Live chat functionality may be impaired
Security and fraud prevention
Reduced ability to detect and prevent fraudulent activity
Additional manual security checks may be required
Some secure financial services may be unavailable
9. Do Not Track signals
Some browsers have a "Do Not Track" (DNT) feature that lets you tell websites that you do not want your online activity to be tracked. Currently, there is no universal standard for how websites should respond to DNT signals.
Our current response to DNT signals:
We recognize and respect DNT signals where technically feasible
Essential cookies required for website functionality will still be set
Analytics and marketing cookies may be restricted when DNT is enabled
For more detailed control, we recommend using our cookie consent tool
How to enable Do Not Track
Chrome: Settings > Privacy and security > Cookies and other site data > Send a "Do Not Track" request
Firefox: Settings > Privacy & Security > Send websites a "Do Not Track" signal
Safari: Settings > Privacy > Website tracking > Ask websites not to track me
Edge: Settings > Privacy, search, and services > Send "Do Not Track" requests
10. Updates to this policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will notify you as follows:
A prominent notice on our website
Email notification if you have subscribed to our newsletter
Updating the "Last Updated" date at the top of this policy
A new cookie consent request if the changes affect your preferences
We encourage you to review this Cookie Policy periodically to stay informed about our cookie practices. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
11. Contact us
If you have any questions, concerns, or requests regarding this Cookie Policy or our cookie practices, please do not hesitate to contact us: